Where-2 Airport Transfers

You — the Driver

• Dress code is smart casual with closed shoes at all times — no exceptions. No beanies and no baseball caps.
• Always drive within the speed limit and obey all road rules.
• Never text, and never talk on the phone, while passengers are in the vehicle.
• Share your live location on WhatsApp for 8 hours from when you leave home, so we can see where you are without having to ask.
• Be punctual, polite and professional on every trip.
• Never ask a passenger for money, and never accept cash, a card or an EFT from a passenger. Every trip is paid to the office before you drive. If a passenger offers to pay you, decline politely and tell dispatch.
• Give us an emergency contact. We need the name, surname and contact number of a next of kin or someone close to you, so that we have somebody to phone if something happens to you while you are on a trip. Keep it current — tell dispatch if it changes.

Your Vehicle

• Keep the car clean inside and out, and smelling fresh.
• Air-conditioning must always be on, unless the passenger asks for it off.
• Vehicle must be roadworthy, licensed and fully insured at all times.

Passenger Experience

• Play the passenger's choice of music, or ask them what they would like to listen to.
• Greet every passenger and confirm their name and destination before departing.
• Drive smoothly and safely — no sudden braking or aggressive manoeuvres.
• If a passenger has booked “Meet and Greet”, wait at arrivals holding an A4-sized board or erasable pad showing the Where-2 name and the traveller’s name(s), either printed or clearly written. They have paid extra for this.

These are not required, but they set our best drivers apart and lead to higher ratings and repeat bookings.

• Bottled water available for passengers.
• Phone charging cables for common connector types (USB-C, Lightning).
• Mints, tissues and hand sanitiser within easy reach.
• Umbrella available for rainy pick-ups and drop-offs.

• You will never be asked to collect anything from a passenger, and you must not accept payment if it is offered.
• Banking details are sent to the passenger by the office on WhatsApp. Never send your own details to a passenger.
• We pay weekly. Every trip you complete from Monday to Sunday is paid out the following week, so make sure you can cover your own fuel in the meantime.
• Your share of every fare is shown on the offer before you accept, and again in your portal under Earnings — per trip and per month, next to the gross fare so you can always check the maths.

A normal trip

• You are paid 86% of the fare. The figure on the offer is what you will be paid.

A turnaround — two legs, one job

You take a passenger to the airport, wait, then collect an arriving passenger and drop them at their address. Instead of driving home empty, you drive home paid.

• Both legs are offered together as one job. You cannot take the first and turn down the return — accepting or declining covers both. If the return leg doesn't suit you, decline the whole thing and it goes to another driver.
• The wait will never be more than 2 hours at the time we offer it to you.
• Once you accept, your pay on the return leg is fixed. If the incoming flight is delayed and you wait longer than we said, you still get the amount you accepted. A delay is not your problem and it will not reduce your pay.

• If you are offered a drive, you have 6 hours to accept — after that it will be offered to another driver.
• Tap “Accept” or “Decline” in the portal. If the link will not open, reply ACCEPT or DECLINE on WhatsApp and dispatch will confirm it for you.
• Set your status to “off duty” when you are unavailable. No offers are sent while you are off duty.
• Log in with your cell number and the PIN that will be supplied to you. Enter your cell number in the format +27823456789.
• Add the portal to your phone’s home screen and it behaves like an app.