Terms & Conditions

Last updated: July 2026 · Where 2 Airport Transfers ("Where 2", "we", "us")

These terms apply to every booking made with Where 2, whether via our online booking form, WhatsApp, email or telephone. By making a booking you accept these terms on behalf of yourself and everyone travelling on your booking.

1. The service

Where 2 provides pre-booked, fixed-rate ground transfers between the airports we serve (Port Elizabeth/Chief Dawid Stuurman, Cape Town, East London/King Phalo and George) and published destination towns, in either direction. Routes and rates are published on our website; destinations not listed may be quoted on request.

2. Rates and ride options

• Sharing rates are per person, for a seat in a shared vehicle that may carry other passengers travelling the same route.
• Solo rates are per vehicle, for exclusive use by your party.
• All rates are in South African Rand and include the vehicle, driver and standard luggage as declared at booking. Rates may change seasonally; the rate confirmed on WhatsApp at the time of booking is final for that booking.

3. Bookings and confirmation

• A booking request (form or WhatsApp) is not a confirmed booking. A booking exists only once our dispatcher confirms availability, rate and pickup details on WhatsApp.
• You must provide accurate details: travel date, pickup time, pick-up and drop-off addresses, passenger count, luggage, contact number, and flight number where applicable. We are not responsible for missed connections caused by incorrect information supplied to us.
• We recommend booking at least 24 hours before travel. Short-notice requests are accommodated where possible.

4. Flights, waiting and delays

• Provide your flight number and we monitor it: for delayed arrivals, your pickup adjusts to the actual landing time at no charge.
• For airport pickups we allow a reasonable grace period after landing for you to clear arrivals. For non-airport pickups, please be ready at the agreed time; extended waiting may be charged or treated as a no-show.

5. Cancellations, changes and no-shows

• Cancel or change free of charge up to 24 hours before the scheduled pickup.
• Cancellations within 24 hours of pickup, or failure to appear ("no-show"), may be charged up to the full fare.
• If we must cancel and cannot provide a suitable alternative, any amount paid for that trip is refunded in full.
• On Sharing trips, departure windows may shift within reason to coordinate passengers; we communicate any change on WhatsApp.

6. Luggage

• Declare your luggage when booking (number of bags and any oversized items such as golf bags, surfboards or prams). Vehicle allocation is based on what you declare.
• Undeclared excess or oversized luggage may not fit and may incur an additional charge or require a different vehicle, subject to availability.
• Luggage remains your responsibility; we handle it with care but are not liable for wear, fragile contents or items left in vehicles, though we make every effort to return found property.

7. Passenger conduct and safety

• Seatbelts must be worn at all times. Children must be accompanied by an adult; where a child seat is required, request one at booking.
• No smoking or vaping in vehicles. Drivers may refuse or end carriage, without refund, for passengers who are abusive, dangerously intoxicated, or endanger the vehicle or others.
• Pets travel only by prior arrangement.

8. Our drivers and vehicles

All Where 2 drivers hold valid Professional Driving Permits and drive vehicles maintained under our safety compliance programme, which tracks operating licences, roadworthy certification, licence discs and passenger liability insurance.

9. Payment

Payment is by EFT (bank transfer) in advance. Our banking details are shared on WhatsApp when your booking is confirmed. Payment, together with proof of payment sent to us on WhatsApp or email, must be received before pickup; bookings unpaid at pickup time may be treated as cancelled under clause 5. We do not accept cash, and no card details are collected on our website.

10. Liability

We carry passenger liability insurance. To the maximum extent permitted by law — and without excluding liability that cannot be excluded under the Consumer Protection Act — Where 2 is not liable for indirect or consequential losses (including missed flights, events or connections) arising from delays caused by traffic, weather, road conditions, breakdowns or other circumstances beyond our reasonable control. Our total liability for any booking is limited to the fare paid for that booking, except where the law provides otherwise.

11. Complaints

If something goes wrong, tell us within 48 hours of the trip at bookings@where-2.co.za or WhatsApp +27 60 796 1174 and we will work to put it right.

12. General

These terms are governed by South African law. If any clause is unenforceable, the remainder still applies. We may update these terms from time to time; the version published here at the time of your booking applies to it.